Your are here: Home » Terms and Conditions

Terms and Conditions

By purchasing items in Miguel Guía's online store, you accept these terms and conditions. Please read them carefully.

Items
We strive to perfection when describing Miguel Guía's items. We always attach 6 quality photos to each item listing and a 3d video when possible and we make sure our descriptions are as accurate as possible. Any errors which may appear on the web site are not intentional.

Purchasing items
When purchasing items from us, please read the item descriptions carefully. They bind us (you-the buyer and us-the seller) and are to be treated as a contract between both of us.

Shipping policy
We ship using the fastest courier possible (if not indicated otherwise). We don't ship using slower, cheaper methods in order to guarantee the quality of service our customers are expecting. There is always a possibility to pick up the item in our workshop.

Returns Policy
We accept non-conditional returns, provided the item will be sent back to us on the buyer's expense. We will refund the whole sum subtracted by the shipping costs.

Problems during shipping
Should there occur any problem with the piece during shipment, this is to be reported to us within three (3) days of receiving the item. It is important not to exceed this time frame as it is set by the shipping companies' strict policies. When sending a complaint, please attach photos of the item and package.

Email and electronic communication
We may be sending emails to you - our buyer, but only related to your order with us. We may also send you a one-time invitation to our Newsletter.

Privacy policy
We use your personal data only in connection with your order. We will never share, sell or give your personal data to any third party. For any reason.

Miguel Guía's authenticity
All the works presented in this online shop have been crafted by Miguel Guía and are being shipped directly from his workshop in Madrid, Spain. This is the official online gallery of the artist Miguel Guía.